Contact Hookah Vault
Questions about an order, a flavor, or what to pack for your first dark-leaf session? You're talking to the same people who run Empire Hookah Lounge — not a call center. Send a message below and we'll get back to you within one business day, usually faster.
Email: info@hookahvault.com
Phone / text / WhatsApp: 626-414-7588 — Monday-Friday, 8am-5pm PT
Live chat: Monday - Friday 8am-5pm PT
Mail & returns: Hookah Vault, 1310 S. Beach Blvd #1044, La Habra, CA 90631
Managing a subscription? Pausing, skipping and cancelling are all covered under How it works
send us a message
Need customer support or would love to request wholesale information?
We’d love to hear from you! Fill out the form below to get started.
Before you write — quick answers
Where's my order?
Orders ship the same business day when placed before 3pm PT. Tracking arrives by email and text; if it hasn't updated in 3 business days, message us with the order number.
Something arrived damaged or wrong?
Send a photo and the order number within 7 days and we'll replace or refund.
Do you ship internationally?
US only for now. Free shipping on US orders over $125 with code FREESHIP at checkout.
Is this flavor coming back?
Sold-out items with a "Notify me" button are on order; anything without one is discontinued. Ask us and we'll suggest the closest match.
Visit the lounge
Hookah Vault is the online side of Empire Hookah Lounge in Hacienda Heights, CA, packing bowls since 2007. Come by, smoke with us, and try flavors before you buy. Read our story
Find only the best hookah tobacco, hookah flavors, hookah pipes, bowls, bases, and accessories on Hookah Vault.
free shipping over $125
Enter code "FREESHIP" at checkout to redeem this offer
Curated Products
At Hookah Vault, we've hand-picked only the absolute best products
World Class Support
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