Shipping policy
SHIPPING POLICY
All domestic orders ship for a $14.99 flat rate.
Free domestic shipping is available on orders $125+ with code "FREESHIP."
*Free shipping offer applies only to the 48 contiguous United States. Alaska, Hawaii, and U.S. territories must contact Hookah Vault for a shipping quote.
Some locations within the United States incur additional carrier surcharges from UPS due to distance, rural delivery zones, or limited service areas.
In these cases, an additional shipping fee may apply. If your order requires an adjustment, our team will contact you before processing the shipment.
Shipping Restrictions:
Due to state regulations, we cannot ship tobacco products to the following states:
Utah and Washington
Residents of these states may only purchase hookahs and related accessories.
If tobacco products are included in your cart, shipping rates will not be available until they are removed.
If you have any questions regarding shipping, please contact Hookah Vault customer support and we will be happy to assist.
ORDER INFORMATION
Domestic Orders (48 contiguous United States ONLY. Alaska, Hawaii, and US territories not included)
By placing an order, you are agreeing that you are at least 21 years of age.
Domestic orders within the continental United States are shipped via UPS.
Processing time is generally 1 - 2 business days.
Shipping time is 1-5 business days depending on your geographic distance from Los Angeles, CA.
Orders require an adult signature confirmation upon delivery for the security of our customers.
It is not Hookah Vault’s responsibility to track your order. Once a package says it has been delivered, we waive all responsibility for that order.
Hookah Vault waives responsibility for lost or stolen packages.
Hookah Vault waives responsibility for any health problems or injury associated with the use of our products.
Hookah Vault has the right to cancel any order and refuse service.
International, Alaska, Hawaii and US Virgin Islands Orders
All international, Alaska, Hawaii and US Virgin Islands shipping time is 5-21 business days depending on your geographic distance from Los Angeles, CA, USA.
Processing time is generally 4-7 business days.
The shipping cost will vary depending on the order weight, content, duties (if applicable) and location.
Shipping rates may change after order is placed. If shipping rate increases, there will be an additional charge of the difference on the original payment method.
No free shipping to international, Alaska, Hawaii and US Virgin Islands destinations.
Please allow up to 21 business days to receive your order.
We are not responsible for any items confiscated or lost along the way.
ALL INTERNATIONAL (Alaska, Hawaii and US Virgin Islands EXCLUDED) orders MUST pay in the form of ACH/ Bank Transfer or crypto currency. No other currency will be accepted.
Important!
For orders that contain multiple items, you may receive each item separately, on different dates.
International Shipping (Alaska, Hawaii and US Virgin Islands EXCLUDED): Customer is responsible for GST, VAT and/or all applicable taxes & fees.
HookahVault.com is not responsible for any item confiscated or lost along the way. By placing an international order, you are agreeing and accepting all risks and liabilities for importing tobacco into your country. We are not responsible for knowing or enforcing the tobacco importation laws of your country. It is your responsibility to know the local laws.
Please note that we now digitally record the packaging and preparation process for every order. We do this to prevent abuse by some customers, and in the process, keep our costs down for loyal customers.
Tracking Your Order
Once you have submitted your order, you will receive an email confirming that your order has been received. This email will contain your order number, which can be referenced once the package has shipped.
